Position Summary:
Reporting to the Governing body headed by the President and CEO, the Director of Operations and Administration is a pivotal leadership role responsible for overseeing day-to-day operations management and administrative functions of GENISCi operating as Executive Home Care (EHC) Organization (HCO). This role ensures regulatory compliance, drives quality improvement initiatives, and provides leadership support across clinical, non-clinical, and operational domains. The position serves as a key liaison between the governing body, staff, clients, and external partners—helping to scale and evolve GENISCi’s operations in alignment with its mission and strategic goals, including Home Care Services.
Administrative Leadership
- Act as the chief coordinator for all non-clinical operations of the agency.
- Lead administrative planning and implementation of policies and procedures.
- Oversee employee onboarding, recordkeeping, compliance tracking, and performance reviews.
- Implement and monitor organizational budget and accounting systems in coordination with CEO.
- Ensure legal, regulatory, and accreditation compliance in all areas of operation.
Office and Operations Management
- Manage day-to-day office operations, including client inquiries, reception, scheduling, records, inventory, and communication flow.
- Coordinate with vendors, HR/payroll platforms (e.g., ADP, CareerPlug), EHR systems (e.g., WellSky), Financial Management (e.g., Vyde), etc., and external auditors.
- Maintain the agency calendar and ensure all credentialing and licensure deadlines are met.
- Serve as a backup liaison for quality assurance/performance improvement (QA/PI) tasks and internal audits.
- Manage and mentor staff to foster professional growth and leadership development.
- Recommend hiring and retention of qualified staff to support service delivery.
- Create a positive work environment that attracts and retains loyal employees.
- Support professional growth for self and staff through seminars, workshops, and memberships.
- Maintain accountability for onboarding, continuing education, and competency verification.
- Ensure licensure and certification of all staff, where applicable.
- Complete timely performance evaluations and maintain visibility and accessibility to staff.
Client and Team Coordination
- Maintain positive relationships with clients, families, caregivers, clinical teams, and the wider community.
- Coordinate staff scheduling and client service logistics in collaboration with the Director of Nursing.
- Support communication across all levels of the organizational structure to ensure operational continuity.
Leadership & Compliance
- Maintain accurate public-facing materials and represent GENISCi – EHC in community engagements.
- Participate in strategic planning, emergency preparedness, and infection control policy implementation.
- Analyze, implement, and evaluate current and new services within the service area.
- Develop and implement procedures, programs, and standards to ensure compliance with regulatory and accreditation standards.
- Promote participation in community health activities among staff and colleagues.
- Appoint an alternate designee during times of absence.
Qualifications
- Bachelor’s or Master’s degree in healthcare administration, business, or related field preferred.
- Minimum 2 years of leadership experience in healthcare, home care, or regulated setting.
- Working knowledge of Virginia HCO and CMS documentation standards preferred.
- Strong organizational, interpersonal, and communication skills.
- Ability to manage and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite, Google Workspace, and EHR/HR platforms.
Knowledge, Skills, Abilities
- Demonstrated leadership and people management skills.
- Strategic planning ability to anticipate changing business conditions and take appropriate action.
- Proven sales skills and supervision of sales professionals.
- Ability to understand and interpret financial reports utilized in business performance measurement.
- Proficiency in Microsoft Windows 365 and business productivity tools.
- Effective oral and written communication.
- Strong interpersonal and coaching skills.
- Evidence of high-level confidentiality practices.
- Excellent organizational skills.
- Ability to motivate, develop, and direct people effectively.
- Encourages and promotes teamwork.
Success Factors:
- Positive, professional, business image.
- Ability to listen to and understand information and ideas presented through spoken words.
- Ability to communicate information and ideas through speech and written words so others will understand.
- Ability to read and understand information and ideas presented in writing.
- Ability to understand and interpret speech of others.
Working Environment
Office environment.
Position Physical Demands:
- Prolonged periods of sitting, standing, walking, and computer use.
- Must be able to lift up to 25–50 pounds as required.
- Occasional travel for meetings or client interaction may be needed.
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
Explore Opportunities Near You
If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
